1. Frequently Asked Questions (FAQs)

To help you get answers quickly, we’ve compiled some common questions below. If you don’t see your query, feel free to reach out to us directly.

Q: How can I view an item in person?

A: We welcome in-person viewings by appointment only. Please contact us to schedule a time that suits you.

Q: Can I return an item?

A: As all our items are unique antiques, we do not accept returns unless the item is significantly different from the description or has a major undisclosed defect. If you believe there is an issue with your item, please contact us within 48 hours of delivery.

Q: Do you offer international shipping?

A: We currently ship within Luxembourg. If you’re interested in shipping internationally, please contact us for a quote and arrangements.

Q: What payment methods do you accept?

A: We accept payments securely through WooCommerce Payments (powered by Stripe), which supports major credit/debit cards and Apple Pay.

2. Need Help with an Order?

If you have any issues with your order, or if something isn’t quite right, please get in touch! We are happy to assist with:

• Tracking or status of your order

• Delivery or shipping concerns

• Item descriptions or condition clarifications

• Damaged or misrepresented items

Contact Us:

• Email: info@antiques.lu

3. Book an Appointment

We understand that choosing the right antique piece is a significant decision. If you’d like to view any of our pieces in person, please schedule an appointment by contacting us at the details above. We will be happy to set up a convenient time for you to visit and view the items you’re interested in.

4. Shipping & Delivery

For any questions about shipping, delivery times, or handling of large items, don’t hesitate to contact us. We work with trusted carriers to ensure your items arrive safely and securely.

5. Returns & Cancellations

Please refer to our Returns Policy page for details on our return process. If you believe an item is not as described or has any undisclosed defects, contact us within 48 hours so we can resolve the issue as quickly as possible.

Still Have Questions?

If you didn’t find what you were looking for or need more specific assistance, feel free to contact us directly. We’re here to help!

We are always happy to assist with any questions or requests, and we look forward to providing you with beautiful antiques that will enhance your home or collection.